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Terms and conditions: online car park fine payments

Refund policy

You should expect to receive your refund within 21 days of it being authorised (it can take between 5-10 days for a bank to process a refund).

1. When you make a payment, a message confirming that we have received payment will display on your screen. You should print a receipt as prompted.

2. The States of Jersey receive confirmation by email of your payment being made


1. We may issue you with a refund (using the original payment method) if a system error has resulted in you making a duplicate payment. This is subject to the following:

1.1 you must supply the States of Jersey with confirmation of a duplicated payment being made from your chosen method and

1.1.2 this is verified by the States of Jersey as being correct and

1.1.3 that we have confirmed receipt of a duplicated payment for the fine being paid

2. We will not issue refunds for any other reason.

3. Your request for a refund must be submitted either in writing by post or in person at the Parking Control Office at Sand Street.

4. Your refund request must include:

4.1.1 the date(s) on which both payments were made

4.1.2 the last four digits of the card used for each payment

4.1.3 the fine number being paid

4.1.4 proof that both payments have been taken from the cards indicated in 4.1.2.

5. Where we issue a refund, it will be issued by the same payment method that you used to pay the fine.

6. Any refund issued to you is not an admission of liability by The States of Jersey.

7. Where we conclude that a refund request is invalid, we may refuse the refund.

The States of Jersey website: terms and conditions

The States of Jersey website,, is maintained for your personal use and viewing. Access and use by you of this site constitutes your acceptance of these terms and conditions and this takes effect from the date on which you first use this website.


The material on this site is subject to copyright protection in respect of the States of Jersey unless otherwise indicated.

Copyright protected material may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not being used in a misleading context.

Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

The permission to reproduce protected material does not extend to any material on this site for which the copyright is identified as being held by a third party. For authorisation to reproduce such material, you must contact the copyright holder.

Images, photographs and logos

All photographs, images, and our logos or any other third party logos on this website are copyright. All rights are reserved and no photograph, image or logo may be copied, reproduced or directly linked to without approval from the relevant copyright owner.

Hyperlinking to the States of Jersey website

We do not object to you linking directly to pages on this site and you do not need to ask for permission to do so. However, we do not permit our pages to be loaded into frames on your site. The pages must be displayed in the user's entire browser window.

Hyperlinking from the States of Jersey website

We are not responsible for the content or reliability of the websites we link to and do not necessarily endorse the views expressed within them.

We aim to replace broken links to other sites but cannot guarantee that these links will always work as we have no control over the availability of other sites.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website.


This website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with use of this website.

Policy last updated 25 October 2012